FAQ’s – Spacia

FAQ's

How did SPACiA originate?
SPACiA is the brainchild of professionals with rich experience of almost two decades in the field of Home Interiors – Design, Manufacture & Execution and Customer Service. SPACiA has come into existence to bridge the gap between customers, quality products and transparent procedures.
What are the services offered by SPACiA?
At SPACiA, we offer end-to-end solutions for home interiors, that include woodwork, appliances, accessories, counter-tops, false ceilings, wall painting, decorative partitions and panelling, wooden flooring, loose furniture, wallpapers and more.
Does SPACiA offer design services?
Yes, we have on board expert designers who will help transform your ideas into reality.
Is there a charge for the design services?
No, design services are complementary. There is no separate fee for designing.
What are the different finishes that are available for the woodwork?
We offer numerous options in the finish for the woodwork, as follows:
  • Laminate (SF/TXT/GHL/MR+)
  • Acrylic
  • Polyurethane (PU) coated
  • Membrane foils
  • Planilaque & glass
  • UV lacquer coated
  • Veneer with polyurethane coating
  • Pre-laminated
What is the type of raw material that is used for the woodwork?
You can choose the raw material for woodwork from the following:
  • Plywood
  • Exterior & Interior Grade MDF / HDF
  • Exterior & Interior Grade Chip Boards
  • Wood Plastic Composite (WPC)
The differentiating factors are the cost and quality.
What is the process of execution and installation?
Once the sign-off is complete, 95% of the units are manufactured at a production factory. These units are then brought to the work site (your home) and are assembled and installed. This minimises clutter and wastage, and reduces the work duration at your site.
Do you sell appliances or accessories independently?
We offer to supply appliances and accessories as a part of the project, not individually.
What comes under the Warranty clause of SPACiA?
All our products are covered under a warranty for a period of 3 years from the date of completion. This warranty covers manufacturing defects such as peeling, bubbles and colour variation. Some of the products come with extended warranty of 5 years. We DO NOT offer any warranty against warping or other naturally occurring defects in the raw material.
How does the warranty for the Appliances and Accessories work?
The manufacturer’s warranty applies for all the appliances and accessories. We primarily offer appliances and accessories from international brands, which come with the manufacturer’s warranty.
Is there any maintenance service available after warranty period?
We have special packages as AMC to keep your home efficient and functional in every possible way.
What type of after-sales service does SPACiA offer?
Our team will visit your home periodically to ensure the functionality of all the products.
How long does it take to complete the work?
It takes about 75 days for the entire project. Typically, for a project, it takes about 25-30 days to finalize the designs (the time may vary from project to project depending on the requirements and availability of the customer). Once the designs are finalized and the other formalities are completed, it takes 45 days to hand your home over to you.
What guarantee does SPACiA give towards completion in 45 days?
If we do not deliver, we offer to compensate by paying back an estimated rental amount for the no. of days lost or delayed.
Do you have samples for the finishes & core materials offered?
Yes, all samples are available at our experience centre.
Ideally, when should I engage an agency (like SPACiA) for my home interiors?
Ideally, one should engage an agency during the construction stage. This will make sure there are no major alterations required at the time of execution, helping you avoid unnecessary expenses.
How do we keep a track of our project status?
All our projects have a dedicated Customer Relations Manager to keep the customer updated at each stage of the project and address their concerns regularly.
Can I get work done by SPACiA in my town?
SPACiA operates all over Kerala. We have a marketing office in Sharjah to facilitate our UAE customers. We are equipped to facilitate the customers in Bangalore and Hyderabad through our sister concerns.
Can I make changes in the design after the interior work starts?
It is not possible to make any changes once the design has been finalised and the production has started.
How can I make the payment?
You can make payments through a cheque, credit/debit card or online transfer.